Privacy Policy

Information We Collect

We collect information you provide directly to us when you create an account, use our financial services, or communicate with us. This includes your name, email address, phone number, and financial information necessary to provide our services.

We also automatically collect certain information when you use our platform, including device information, IP addresses, and usage patterns. This helps us improve our services and ensure security.

• Personal identification information (name, email, phone number)
• Financial information required for transactions
• Device and browser information
• Usage data and platform interactions
• Communication records for support purposes

How We Use Your Information

Your information helps us provide and improve our financial services. We use it to process transactions, communicate with you, and ensure the security of your account.

We may also use your information to send you important updates about our services, security alerts, and educational content that might interest you. You can opt out of marketing communications at any time.

• Processing financial transactions and maintaining accounts
• Providing customer support and responding to inquiries
• Improving our services and developing new features
• Sending important service updates and security notifications
• Conducting research and analysis to enhance user experience

Information Sharing and Disclosure

We don't sell your personal information to third parties. We may share your information in specific circumstances, such as when required by law or to protect our users' safety and security.

In the event of a business merger or acquisition, your information may be transferred, but you'll be notified of any changes to this privacy policy.

Data Security

We implement industry-standard security measures to protect your information. This includes encryption, secure servers, and regular security audits to ensure your data remains safe.

While we take extensive precautions, no system is completely secure. We encourage you to use strong passwords and keep your account information confidential.

• End-to-end encryption for sensitive data transmission
• Regular security assessments and updates
• Secure data storage with access controls
• Employee training on data protection practices

Your Rights and Choices

You have several rights regarding your personal information. You can access, update, or delete your information through your account settings or by contacting us directly.

You can also control how we communicate with you, including opting out of marketing emails and choosing your notification preferences.

• Access and review your personal information
• Update or correct inaccurate information
• Request deletion of your account and data
• Control marketing communications and preferences
• Download a copy of your data

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we'll delete your personal information within 90 days, except where required by law to retain certain records.

Some information may be retained for longer periods for security, fraud prevention, or regulatory compliance purposes.

International Data Transfers

As a South African-based company, we primarily store and process your data within South Africa. However, some of our service providers may be located in other countries with adequate data protection standards.

When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information according to this privacy policy.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. These help us remember your preferences, analyze usage patterns, and provide personalized content.

You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of significant changes through email or platform notifications.